Job Description

**Strong preference will be given to bilingual candidates** 

We are seeking an ambitious individual to join our team in promoting a dynamic group led by innovative problem-solvers. At Complete Care, we focus on providing comprehensive injury care, bringing together top-tier talent and leading-edge technologies to deliver clinical, operational, and cultural excellence. Here, we prioritize asking the 'whys' to deliver creative solutions to meet every patient's individual needs with skillfulness and professionalism.

In this role, you’ll collaborate with our Intake and Support team and key decision-makers responsible for procuring clinical services. You will serve as the main point of contact for new patient callers, triaging their needs all while exemplifying our core competencies of cultural, clinical and operational excellence. As our company continues to grow, building toward being a national platform, so do the career opportunities. Your career trajectory will align with your ambition and the growth of our organization.

Responsibilities:

• Schedule new patients courteously and efficiently. (Schedule, reschedule, and cancel appointments)
• Properly educate patients to ensure they are engaged in their upcoming appointment.
• Possess exemplary phone etiquette.
• Ability to perform individually and as a team member.
• Accurately assess patient needs based on their injuries, previous treatment, and current symptoms.

A qualified candidate has the following:

• Phone Experience: 1 year (Preferred) 
• Prior Phone Sales experience is a plus.
• Experience with a Multi-Line Phone System.
• Experience with a CRM is a plus.
• Bilingual/ Spanish Speakers are a plus.
• Excellent communication and interpersonal skills, with a genuine ability to connect with patients
• Proven sales experience & healthcare experience is a bonus
• Strong organizational skills and attention to detail to what matters and not get stuck in the minutia
• A passion for helping others and making a positive impact on patient health and well-being
• Demonstrate the ability to address and overcome objections with confidence, using active listening, empathy, and effective solutions.

Benefits:

• Comprehensive training programs
• Health, Dental, Vision benefits
• Life Insurance
• 401K 
• Flexible Spending Accounts

Supplemental Pay:

• Bonus opportunities

Work Location:

• Hybrid: 3 days in-person, 2 days remote

Ability to Relocate:

• Maitland, FL 32751: Relocate before starting work (Required)

Hours of Operation :

• Wednesday- Friday, 11:00 a.m. - 7:00 p.m. 

Job Type: Full-time

Complete Care is a multi-disciplinary practice serving patients who have physical injuries as a result of trauma. Complete Care and its family of practices are characterized by core competencies of cultural, clinical, and operational excellence. We strive to meet every patient's individual needs with skillfulness and professionalism.

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