Job Description

Onsite opportunity five days a week including one day in the weekend.

About the Company

FinTech, eCommerce company, that provides brand name durable goods to consumers on a lease-to-own (LTO) basis through its ecommerce marketplace and LTO payment method. It also provides LTO technology platforms to retailers and e-tailers to enter transactions with consumers who want to obtain durable goods, but do not have the available cash or credit.

About the Role

The Fraud Prevention Specialist is part of the Risk Management Fraud Operations team, responsible for meeting daily productivity targets and adhering to standard operating procedures and compliance policies. You will handle Personally Identifiable Information (PII) and other highly confidential customer data, always ensuring its protection. Limited cell phone use is permitted during working hours to maintain data security.

Responsibilities

• Analyze reports and cases to identify high-risk activities, apply conditions, and clear cases based on customer actions.
• Underwrite customer bank account cashflows and conduct Ability to Pay assessments.
• Review customer documents for potential identity theft or fraud indicators.
• Maintain accurate documentation and reporting for all activities.
• Collaborate with Customer Service, Collections, IT, and Compliance to address and resolve issues.
• Handle PII and other sensitive customer data with the utmost care, ensuring compliance with confidentiality and security protocols.
• Meet or exceed daily productivity and quality targets.
• Adhere to all company policies regarding the limited use of cell phones and security procedures.

Qualifications

Associate degree desired.

Experience

• Minimum 2 years in the financial industry, preferably in consumer finance, call center, QA, Retail fraud, order management and or Customer service.
• Fraud prevention retail and/or leadership experience in a call center/fraud environment.
• Proficient in Microsoft Excel and Word.
• Strong analytical and communication skills, both written and verbal.
• Ability to perform financial calculations (e.g. account balances, deposits, income).

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