Payroll Customer Service - Client Success Representative Job at Brabo, Plymouth, MA

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  • Brabo
  • Plymouth, MA

Job Description

Are you looking to build a meaningful career? Are you great with technology and a strong communicator? We are looking to hire and train the newest expert on our team in Plymouth, MA. We are a top-rated firm on Google and strive to be the best in our field. We have an incredible culture and offer competitive benefits. Please take a look at the description and apply if you think you are a great fit - it just might be your Best Decision Ever!

Job Description

  • Assist in processing payroll by phone, text and email
  • Provide clients with requested reports
  • Contribute to team effort by accomplishing related results as needed
  • Open and maintain customer accounts by recording account information
  • Build sustainable relationships of trust through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts, and file documents
  • Follow communication procedures, guidelines, and policies
  • Go the extra mile to engage customers
  • Resolve customer concerns via phone, email, mail or social media
  • Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
  • Use business phone to both receive calls and reach out to customers to assist with payroll
  • Greet customers warmly and ascertain problem or reason for calling
  • Work with the customer service manager to ensure proper customer service is being delivered
  • Handle changes in policies or renewals
  • Service customers using SalesForce, TextMagic, Slack and other technology

  • Proven customer support experience
  • Microsoft Office - highly proficient
  • Strong phone contact handling skills and active listening
  • Excellent comfort in navigating a computer
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize and manage time effectively
  • Accounting, Insurance or Payroll experience a plus
  • ADP RUN, Workforce Now, or Paylocity a plus
  • High school diploma or equivalent; college degree preferred

Benefits:

  • 401k, 401k matching, health insurance, dental insurance, vision insurance, employee assistance program, life insurance, generous paid time off, sick time
  • Hybrid remote role after six months - three days in Plymouth MA Office, two days remote

Compensation details: 20-25 Hourly Wage

PI5a1b06946972-30492-37183050

Job Tags

Hourly pay, Work at office, Remote work,

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