Williams Lea, by RRD is a global business support services company with a strong legacy—over 200 years of experience delivering world-class business solutions. We specialize in delivering skilled administrative support, document production, presentation design, and marketing and communications services to leading companies around the world—especially within legal, financial, and professional services industries.
We’re a people-powered organization. With a presence in North America, the UK, Europe, and Asia Pacific, we have thousands of employees globally, all working together to help our clients operate more efficiently and effectively. Whether it’s supporting law firms with critical document production or helping financial institutions manage high-volume print and digital communications, we’re the behind-the-scenes team making everything run smoothly.
Shift: Monday-Friday; 12pm-9pm (2nd Shift)
This position qualifies for an additional $1.75/hour shift differential!
Job duties
(* denotes an “essential function”)
*Perform work in proofreading according to established policies and procedures
*Identify and correct spelling, grammar, and verbiage errors in complex legal documents
*Check corrected proofs of legal documents against mark-up for comparison and quality assurance
*Detect formatting and compositional errors in documents, work independently or with appropriate colleagues to correct, as required
*Oversee proofreading assignments, coordinates workflow or intake of proofreading assignments within team
*Troubleshoot more complex requests, along with software or hardware problems
*Utilize appropriate logs and/or tracking software for all assigned work
*Meet contracted deadlines for accepting, completing, and delivering all work
*Communicate with peers, supervisor or client on job or deadline issues
Help foster a proactive environment of continuous service enhancement and relationship building with the client
Handle sensitive and/or confidential documents and information
Perform Quality Assurance on work of others
Train more junior staff members
Assist Document Services or peer teams with document production and preparation, as needed
Complete other tasks and assignments as assigned by management
Interact with clients in person, over the phone or electronically
Adhere to Williams Lea policies in addition to client site policies
Use equipment and supplies in a cost-efficient manner
Job
Highschool diploma or equivalent required. Higher level education preferred or equivalent work experience
Minimum 3 years’ experience preferably in a legal, banking or large corporate environment
Strong in grammar and composition rules required for editing and proofreading
English, journalism, proofreading experience preferred
Advanced knowledge of MS Word, Excel, and PowerPoint desired
Knowledge of a legal timekeeping or job tracking system is preferred
Ability to work in a fast-paced, team environment, working both independently and collaboratively
Ability to prioritize work, balance projects and meet deadlines in a timely manner
Strong attention to detail with good organizational skills and emphasis on accuracy and quality
Ability to handle sensitive and/or confidential documents and information
Ability to make independent decisions that conform to business needs and policy
Ability to troubleshoot more complex or advanced tasks, equipment, or software concerns on own; understands when to escalate a problem to a supervisory level
Excellent verbal and written communication skills, including professional telephone and email etiquette in the face of immediate deadlines and pressure
Must be self-motivated with positive can-do attitude
Proven customer service skills are required to create, maintain and enhance customer relationships
Must be able to interact effectively with multi-functional and diverse backgrounds
The salary range for this role at the noted RRD location is $22 - $24/hour. Starting pay decisions are determined based on multiple factors including but not limited to relevant education,
#GOC
All employment offers are contingent upon the successful completion of both a pre-employment background and drug screen.
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